Glenn Lane

glenn

Meet our Founder and CEO, Glenn Lane.

Glenn opened Westchester Family Care’s (WFC) doors in January 2016 and the company has experienced steady and healthy growth since then. More important, Glenn launched WFC on the belief that delivering high-quality personal home care through exceptional caregivers will “let family members be family again.” Five years later, WFC is a multi-award-winning Licensed Home Care Agency, assisting people of all ages by customizing home care plans to maintain a healthy quality of life and safety at home.

To understand Glenn’s evolutionary success story, we have to go back ten years to a precarious family crisis:

“In September 2010, my mother, my mother-in-law, and her sister were all diagnosed with Alzheimer’s Disease. We were devastated and needless to say we were overwhelmed. We were unsure about what to expect. We learned about Alzheimer’s and dementia and about current treatments that were available. We learned how to properly care for our loved ones. We also learned that we needed to care for ourselves.”

– Glenn Lane, Founder

Glenn founded Westchester Family Care using tenets he believed to be vital for the home care landscape:

  • Recruit highly qualified staff and manage them like a team of partners
  • Attract the most skilled/compassionate licensed in-home caregivers
  • Treat both staff and caregivers with respect and professionalism
  • Offer top compensation, benefits, and incentives
  • Understand the individual needs of clients and deliver customized services
  • Be a locally owned provider, not a franchise
  • Practice nimble turnaround and quick decision-making

In so doing, clients benefit from the peace of mind of relying on both WFC’s operational stability and its problem solving related to their personal needs.

To a certain extent, WFC’s success is due to what Glenn’s background brings to the firm: strong leadership capabilities, strategic vision, and tactical execution, a thorough grasp of technology coupled with compassionate talent management. No surprise here: Glenn honed these valuable talents at global financial giants like J.P. Morgan and Citigroup.

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Meet Our Team

Glenn also has a strong entrepreneurial and independent streak that has previously resulted in successful enterprises. The commonality between his corporate experience and entrepreneurial ventures is that Glenn engenders fierce loyalty and affection among both colleagues and staff alike.

Glenn dedicates serious time to business networking and to connect with peer groups and other professionals. He is a progressive forward-thinking executive who also manages to share and give relentlessly. Rather than draining energy from him, networking helps quench his thirst for knowledge about his industry and C-Suite philosophies.

Plus, Glenn has an ability to attract, mentor, and lead a team that oars in the same direction. This skill was no more evident than during the COVID-19 lockdown when WFC moved its office and nursing teams to virtual platforms. Results: employees retained their jobs, the company significantly upped its digital performance/communications, and has weathered these unprecedented times. Under fire and during a crisis, Glenn’s steady leadership propelled WFC forward with his insight to transfer in-person processes to digital platforms and his deep well of compassion for clients.

Glenn used the unfortunate circumstances of his family’s Alzheimer’s ordeals to guide him through solving problems and ultimately to start up a new enterprise.

“We quickly realized that there were many families like ours who were dealing not only with Alzheimer’s and other types of dementia but an entire array of illnesses and disabilities. And like us, they wanted their loved one to be cared for and to be safe and to be home.”

“But they needed help. We found that sharing what we had learned through our experience was not only helpful to others but gratifying for us. So why do we care? We care because we understand the pain, the sadness, and the confusion.”

“We’ve been there. We understand that every client and personal situation is different and requires an individual, customized solution. We also know that your health and peace of mind are important too.”

“So this became our mission and Westchester Family Care was born. And, as proud as I am of our expansive growth, the feedback I most appreciate is hearing I’ve been the calm voice in the room for Family Clients.”

Glenn Lane, Founder